Privacy Policy

Introduction

Brisbane City Celebrants is dedicated to safeguarding your privacy and personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This comprehensive policy outlines our approach to collecting, using, disclosing and protecting your personal information when you engage with our marriage services or interact with our website in Brisbane and Southeast Queensland.

For privacy enquiries, please contact: [email protected]

What Information We Collect

In compliance with the Marriage Act 1961, we maintain detailed records of personal information including:

Your full names and contact details, dates and places of birth, comprehensive identification documentation, details of any previous marriages where applicable, information about your parents, your current residency and citizenship status, any required statutory declarations, information about your witnesses, all marriage documentation, and NAATI interpreter details when language services are required.

How We Collect Information

Our information collection process is thorough and secure. We gather information through several channels: during the completion of Notice of Intended Marriage forms, through our marriage service bookings, throughout our in-person consultations, phone conversations, or video meetings, in email correspondence, through the verification of identity documents, via required legal documentation, and through our secure communication platforms designed specifically for the Brisbane region.

How We Use Your Information

Your personal information serves several essential purposes in our service delivery. We use it to process your Notice of Intended Marriage with precision, conduct legal marriage services in accordance with Australian law, register marriages with the Queensland Registry of Births, Deaths and Marriages, provide all necessary certificates and documentation, maintain clear communication about your marriage service, ensure compliance with legal obligations, process payments securely, and arrange any additional services you might request for your Brisbane ceremony.

Disclosure of Information

In accordance with legal requirements, we provide marriage documentation to:

• Queensland Registry of Births, Deaths and Marriages
• Australian Bureau of Statistics (providing non-identifying statistical information only)
• Relevant government agencies as required by law
• Department of Home Affairs when necessary

We may also share information with:

• Our network of authorised celebrants serving Greater Brisbane
• Approved witnesses when arranged through our service
• NAATI-certified interpreters when required
• Queensland registration authorities

Security of Your Information

Our security measures are comprehensive and designed to protect your personal information in the Brisbane region:

We maintain secure storage facilities for physical documents, implement robust password protection for all electronic files, strictly limit staff access to personal information, ensure secure transmission of electronic data, perform regular security updates, utilise encrypted data storage systems, and operate from secure office facilities in Brisbane’s CBD.

Access to Your Information

You may request access to your personal information by contacting our Brisbane office. We will facilitate access unless restricted by law or privacy considerations.

Required Information

The Marriage Act 1961 mandates certain information be provided before marriage services can proceed. We cannot conduct marriages without this essential documentation.

Changes to This Policy

This policy may be updated periodically to reflect changes in privacy law or our practices. All changes take effect immediately upon publication to our website.

Complaints

We take privacy concerns seriously. Privacy complaints can be directed to:

• Email: [email protected]
• Phone: 07 5241 1094
• Office of the Australian Information Commissioner (OAIC)
• Queensland Office of Fair Trading

Website Usage

Our website collects only the minimal information required to process bookings and respond to enquiries from couples in Brisbane and surrounding areas. While we employ secure hosting and encryption, we minimise data collection to only what is necessary for basic website functionality.

Third-Party Services

All payment processing is handled through secure third-party providers who maintain their own privacy policies and comply with Australian privacy laws and payment security standards.

Additional Privacy Considerations

International Couples

We understand that Brisbane attracts couples from around the world. We provide specialised handling of international documentation, secure storage of translated materials, privacy-compliant communication with overseas authorities, and secure management of international identification documents.

Document Storage

Our document management system includes secure physical storage in our Brisbane facility, encrypted electronic backup systems, strictly controlled access protocols, and full compliance with Queensland retention requirements.

Data Protection

We maintain the highest standards of data protection through regular security audits, comprehensive staff privacy training, secure disposal procedures, and established incident response protocols.

Queensland Privacy Framework

We maintain full compliance with:

• Information Privacy Act 2009 (QLD)
• Right to Information Act 2009 (QLD)
• Queensland government privacy principles
• Local government privacy requirements

Last updated: January 2025

Contact Information

For all privacy-related enquiries, please contact our Brisbane office:

• Email: [email protected]
• Phone: 07 5241 1094

We strive to respond to all privacy enquiries within 2 business days.